Time and time again, this mis-named ''super store" has found new ways to aggravate yours truly. Why again, you ask? Why do l bother going back? Because no matter how much they peeve me off, I can't resist their rock-bottom discounts and money saving rebates. Today's quest was simple. Buy a mouse I’ve had my eye on for $10, seen here. I ensure that it's in stock through their real-time online inventory system, and I'm off.
In the store, I find the display sticker, the sale price in bold black ink, and a prominent, gaping hole in an otherwise full shelf of computer mice. Damn real-time online inventory.
This is where my adventure begins. I scan the store for red shirted sales associates and target the one walking away from me the slowest. In a store like this, a need for help is like a shotgun going off in a hunting safari, and all the employees scatter like slow-moving gazelles in red shirts. When I finally corner one, I ask for help in a Turret’s syndrome tone of voice so he can't pretend to not hear me. This responsive first employee in a red shirt says, “I’m security. Ask for help up front.” So I head up front and ask a second red shirted employee. “I can’t help you. I’m security.” I’m in a little bit of disbelief at this point, and ask, “How do I know who isn’t security?” And he points to another employee who is helping another customer. Than I realized people who aren’t security are wearing… uh… red shirts too. Stupid me. I think this attentive Security Guy #2 sensed my frustration and then volunteered to assist. And he does this by calling over the first security guy who couldn’t help me. Security Guy #1 ambles over and he’s now wearing a piece of Scotch tape on his shirt with the word “Security” hand written with ball point pen. Security Guy #1 escorts me over to the hole on the shelf. “It’s not here.” Thanks for telling me that, because I didn’t believe the hole existed in the first place unless I was assured it was there by a qualified employee. I replied, “I know it’s not there. I already told you that. I asked if you could check the stock room for more, because your real-time inventory said there was stock.” He says, “No, it would be on the shelf.” I snap back, “Not in the stock room?” Then we get into a philosophical debate on whether or not a stock room even exists. Suddenly, a revelation: “Let me check the computer,” he says. Keep in mind this was my suggestion in the first place, when we were originally standing by the computer, before he walked me over to the hole on the shelf that I already informed him existed. We walk back to Security Guy #2 and he punches in the SKU. I read the entire contents of the screen – how many were sold today, how many were on hand, how many were back ordered… and Security Guy #1 is tracing the letters with his finger as if they were Braille. “Says we have two.” Then he confers with Security Guy #2, to tell him there was a hole in the shelf, and they both nod and agree, “We have none in stock.”
Thoroughly beaten, and intellectually tapped, I retreat from the safari of CompUSA, awaiting for the next opportunity to challenge my wits and patience with the next unbeatable gadget bargain.